Shipping policy
Every Amara Reserve piece is printed to order in the United States. This policy explains how long that takes, what shipping costs, and who is responsible if something goes wrong in transit.
Processing time
Orders are printed and packed within 2-4 business days of being placed. Processing time is separate from shipping time. Orders placed after 2:00 PM Central Time, or at a weekend or US public holiday, begin processing on the next business day.
Delivery estimates
Once an order ships, delivery within the United States takes:
- Standard shipping - 3 to 7 business days
- Express shipping - 1 to 3 business days
Total time from order to doorstep is therefore roughly 5 to 11 business days for standard shipping and 3 to 7 business days for express. Estimates are not guarantees; carrier delays, severe weather and peak holiday periods can extend them.
Shipping rates
Rates are calculated at checkout from the delivery address and the chosen service level, and are shown in full before payment. We do not add handling fees, and the price shown at checkout is the price charged.
Order tracking
A confirmation email is sent when an order is placed, and a second email containing a tracking number is sent as soon as the parcel is collected by the carrier. Tracking can take up to 24 hours to show its first scan. If you have not received a tracking email within 5 business days of ordering, contact us at support@amarareserve.co.
Shipping destinations
We currently ship within the United States only, including Alaska, Hawaii and US territories. Delivery to Alaska, Hawaii and territories may take longer than the estimates above.
Incorrect addresses
Please check your delivery address carefully. If an order is returned to us because the address was incomplete or incorrect, we will reship it once the parcel reaches us; the cost of reshipping is the customer's responsibility. If you notice a mistake, email support@amarareserve.co immediately and we will correct it if the order has not yet been printed.
Lost, delayed or damaged parcels
Risk of loss passes to the carrier once a parcel has been collected from us. If a parcel is lost in transit or arrives damaged, we will replace it at no cost to you - we handle the carrier claim ourselves, so you do not need to. Report the problem within 30 days of the shipping date, with a photograph if the item arrived damaged, to support@amarareserve.co.
Customs and import charges
As we ship domestically within the United States only, no customs duties or import taxes apply to our orders. Sales tax, where applicable, is calculated and displayed at checkout.
Questions about a shipment: support@amarareserve.co, Monday - Friday, 9:00 AM - 5:00 PM Central Time.