Refund policy

We want you to be happy with your order. If you are not, you have 30 days from the delivery date to request a return or exchange.

Return window and condition

Items may be returned within 30 days of delivery provided they are unworn, unwashed, free of odours and stains, and still have any tags attached. Items that have been worn, altered or laundered cannot be accepted.

How to start a return

Email support@amarareserve.co with your order number and the item or items you wish to return, and tell us whether you would like a refund or an exchange. We will reply within one business day with return instructions and a return address. Please do not send anything back before contacting us - returns received without prior notice cannot be matched to an order.

Return shipping costs

If the return is because of our error - the wrong item, the wrong size against what was ordered, a printing fault or a damaged item - we cover return shipping and send a prepaid label. For a change of mind, including ordering the wrong size, the customer pays return shipping.

Refunds

Once your return arrives and has been inspected, we issue the refund within 3 business days to the original payment method. Your bank or card issuer typically takes a further 5 to 10 business days to post the funds. Original shipping charges are refunded only when the return is because of our error. We will email you when the refund has been issued.

Exchanges

The fastest way to get a different size or colour is to return the original item for a refund and place a new order, so your replacement is not held up waiting for the return to arrive. If you would rather exchange directly, tell us when you contact us and we will arrange it.

Damaged, defective or incorrect items

Inspect your order on arrival. If an item is damaged, defective or not what you ordered, email support@amarareserve.co within 30 days of delivery with your order number and a photograph of the problem. We will send a replacement or issue a full refund, whichever you prefer, at no cost to you and without requiring the item back in most cases.

Items that cannot be returned

Gift cards and items marked as final sale cannot be returned. Because our garments are printed to order, we cannot accept returns of items customised with text or artwork supplied by the customer unless the item is faulty.

Cancellations

Orders can be cancelled for a full refund at any point before printing begins - normally within 12 hours of ordering. Email support@amarareserve.co as soon as possible. Once an item has entered production it cannot be cancelled, but it can still be returned under the terms above.

Late or missing refunds

If more than 10 business days have passed since we confirmed your refund and it has not appeared, contact your bank or card issuer first, as posting times are outside our control. If it is still missing after that, email support@amarareserve.co and we will chase it with you.

Amara Reserve, 6128 Dalark Dr, Baton Rouge, LA 70812, United States. Support hours Monday - Friday, 9:00 AM - 5:00 PM Central Time.