Returns & Refunds

Refund, Return & Exchange Policy

Last updated: November 3, 2026

Returns, replacements and refunds for delivered items are available only if the item arrives damaged, defective, or different from what you ordered. Report these problems within 30 days after delivery. This is a damage and defect claim period, not a general 30-day return period. We do not offer refunds, returns or exchanges for a change of mind.

By placing an order with Amara Reserve you agree to this policy together with our Shipping Policy, Terms of Service and Privacy Policy. Amara Reserve is the seller of every order placed on amarareserve.co.

1. How our products are made

Every product is made to order: it is produced for you after your order is placed, and we do not hold finished stock. For that reason we do not accept returns or exchanges for a change of mind, and refund eligibility is different from off-the-shelf retail. This policy explains when a refund or replacement applies, how to ask for one, and how it fits with the consumer rights you already have (Section 8).

2. When you are covered (30 days from delivery)

Report the problem within 30 days of delivery. Refunds or replacements for delivered items are limited to the following three cases:

Defective: a print or stitching flaw, faulty fabric or another manufacturing defect.
The wrong item: a different product, size or colour from the one you ordered because of our error.
Damaged in transit: torn, broken or unusable when it arrived.

Please send clear photos or a short video of the problem. We do not need the item back in most cases.

3. When we cannot offer a refund

Change of mind, or no longer wanting the item.
Disliking the style, feel or fit of an item that matches your order and has no damage or defect. An item delivered on time and in good condition is not refundable simply because you no longer want it.
A size or colour that you selected and that matches your order. Please check the size chart on the product page before ordering.
Name or number text on a personalised jersey that matches what you entered at checkout.
Minor variation that is normal for made-to-order products: a slight colour difference between screen and fabric, about 1–2 inches in measurements, small differences in print or stitch placement.
Used, worn or washed items.
Claims made more than 30 days after delivery, or without the clear photos or video that the claim needs.
Refused or unclaimed packages (see Section 5).

None of these limits your statutory consumer rights (Section 8). Where a statutory right applies, it prevails.

4. How to ask for a refund or replacement

Email support@amarareserve.co with the subject Order #[number].
Give your order number, a description of the problem and your photos or video.
We reply within two business days with a decision.

For an approved claim we send a replacement (our preferred remedy) or refund the item, as you choose. If a return is needed we will give you the address and a prepaid label. Returns are never accepted without our approval first.

5. Special situations

Cancellations

You can cancel an order within 24 hours of placing it: email us with your order number and we will cancel it and refund you in full. After 24 hours the order goes into production and can no longer be cancelled.

Address errors and refused packages

Please check your shipping address at checkout. If a package is returned to us because the address was wrong or incomplete, or because it was refused or not collected, we can send it again once the shipping cost is paid. The product and the original shipping charge are not refunded for these reasons.

Lost, late or “delivered but not received”

Delivery estimates are estimates, not guarantees, and a delay alone is not grounds for a refund. If tracking shows no movement for 10 days or more, or shows delivery but you did not receive the package, write to us. We will investigate with the carrier and replace or refund the order if the loss is confirmed.

Split shipments

An order with several items can arrive in more than one package, each with its own tracking number. That is normal and is not a reason for a refund.

6. Exchanges

We do not exchange items. If you need a different size or style, place a new order. If the item you received is defective, wrong or damaged, we replace it under Section 2.

7. How refunds are paid

Approved refunds go back to the original payment method within 5–10 business days of approval. Your bank or card issuer controls how soon it then appears.
If you do not see it after 10 business days, check your statement (it may appear under a different name) and email us with your order number and the approval date.

8. Your consumer rights

This policy is in addition to the consumer rights you have where you live and does not replace them. Nothing here limits any right that cannot be excluded by law.

9. Fraud prevention and chargebacks

We may decline a claim supported by false information or evidence that does not show the reported problem. Delivery alone does not disqualify a valid claim for a damaged, defective or incorrectly supplied item. If you have a problem with an order, please contact us first: we resolve most claims faster than a card dispute, and we cooperate fully with your card issuer if a dispute is opened.

10. Contact

Amara Reserve — contact support@amarareserve.co for help with an order.

Amara Reserve may update this policy. The version shown here applies to new orders; existing orders keep the terms in force when they were placed.